Vision Statement:
To be the leading distributor of premium quality API oilfield couplings in the U.S., setting the gold standard in product excellence and customer trust.
Mission Statement:
"At Hectom Industries Inc., we are committed to distributing superior API oilfield couplings that surpass industry standards, ensuring our clientele’s utmost satisfaction and confidence. We aim to be a beacon of integrity, professionalism, and stewardship, continually striving to uplift and positively influence everyone we collaborate with."
Expansion Quality Assurance::
Expansion: Increase our market presence by establishing two new distribution centers in key regions by 2026
Quality Assurance: Implement regular reviews and updates of our manufacturing guidelines to ensure the continuous improvement of our product line.
Objectives:
Product Excellence: Implement continuous improvement programs to enhance the quality and durability of our couplings, aiming for a 99.5% product satisfaction rate..
Community Faith Engagement Customer Service Enhancement
Initiate at least two community outreach programs annually to ensure our company's positive influence reaches beyond our business operations.
Customer Service Enhancement: Invest in training programs for our customer service teams, ensuring they provide exceptional assistance at all times.
Goals
Product Excellence: Consistently uphold the stringent quality control procedures to guarantee that every Hectom coupling not only meets but exceeds the industry standards set by API.
- Sustainable Growth: Aim for a steady growth rate by diversifying the product range and tapping into complementary markets while ensuring our core values and quality standards remain uncompromised
Competitive Pricing: Offer premium quality couplings at prices that provide value, ensuring the best balance of quality and cost.
Stewardship: Remain true to our core values and philosophy of being faithful stewards, ensuring that every decision and action aligns with the trust and responsibility placed upon us.
No other import coupling can come close to our quality and no distributor can match our level of customer support and on time delivery record.